Customer Service (Order Contrrol) - Chemical / Textile/Garment/Footware

Job Description

Sample pick up request. Give guide line to client how to fulfill a test application formCheck Test Application Form of many buyer testing programs & sample size; and folow-up with client on the missing.

Register job into company software.Clarify unclear information of testing program with Key Account Manger

Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.Check client payment status (contract or in advance) & updated report release status

Handle client queries (collect information/ advice from related teams

Handle internal query on order status.Provide correct PI to Admin team for invoicing

Deliver company service to clientAble to satisfy client's need within scope of job

Be willing on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.

Will be received client's complaint & in front of challenging situations.

Able to deal with hard situation & have skill to soften it & seek for a solution to maintance client's retention.

Job Requirement

University or above (Chemical or Textile/ garment industry)

Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)

Fluently using English

Good at Microsoft Office (Word, Excell, Outlook, Power Point)

Strong social intelligence and influencing skill