30/04/2024
Sales / Business Development , Customer Service , Manufacturing / Process
Permanent
Competitive
2 - 5 Years
Experienced (Non - Manager)
30/06/2024
I. Summary (Scope of the Job)
· Understanding our customers’ needs & expectations and translate these into high quality products & services.
· Ensures quality of the task/services/information provided by self and others. Impacts closely related work teams whose activities are interdependent. Possesses and demonstrates developed communication and diplomacy skills used to direct/persuade/influence others.
II. Position-Specific Tasks & Responsibilities
· Recommending alternative solutions where needed to meet customers’ needs.
· Coordinating the entire end-to-end order process flow and specification management.
· Coordinating the entire procurement process (3PM) flow and supplier management.
· Being the single point of contact between Suppliers, Sales Offices, Planning, Production, R&D, Quality and Logistics departments.
· Managing all inquiries and info requests from Planning, Production and QA departments in time.
· Responding to inquiries, sample and order requests of our customer in a professional and timely manner.
· Pro-actively communicating any issues with the customer and help in finding satisfying solutions.
· Providing technical & product optimization support for Sales Offices and direct customers.
III. Background Requirements
Education:
Bachelor's degree
Experience:
· Fresh learner is acceptable
· Experience in polypropylene packaging is a plus
Knowledge and Skills:
· Fluent in verbal and written English
· Excellent level of Microsoft Excel, PowerPoint, Word
· Learn & have strong willingness to understand our customer needs
· Strong communicator – both in writing & verbally – across organizational levels and with internal and external stakeholders
· Able to handle multiple tasks at the same time and have strong prioritization & solid follow-up skills
· Thorough & quick: you are on top of your game and demonstrate a great sense of urgency
· Pro-active and take full ownership of the tasks assigned to you
· Have a strong interest in the technical side of our products
· Good team player
· Result oriented
IV. Competency Requirements
· Planning & Organizing
· Adaptability
· Decision Making
· Action and Result Orientation
· Effective Communication
· Building Trusting Relationships
· Sustaining Customer Satisfaction
· Valuing Differences
· Earning Trust
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