Customer Service Specialist

Job Description

1. Working with customers and International Marketing specialist by answering questions, listening to concerns, providing information about the product and services, suggesting information about other products and services;

2. Receives customer order, confirm Pro forma invoice to customers and follow up orders;

3. Maintains customer records by updating account information;

4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

5. Ensures customer order to be shipped timely as ETD commitment;

6. Communicates with customers for shipping document, payment;

7. Communicate and coordinate with colleagues as necessary;

8. Maintains relationship with customers to ensure customer satisfaction;

9. Completes other assignments and special projects as requested by the Customer Service Supervisor/ Customer Service Manager.

Job Requirement

1. Education

•  Required – University graduate, major in Business Administration, English or related fields.

2. Experience

• From 2-year  experience in customer service;
• Proven track record of success measured by increased responsibility and attainment of prescribed objectives.

3. Knowledge of:

• Customer Management
• Knowledgeable about furniture product is advantage.

4. Skills and Abilities

• Strong interpersonal & multi-tasking skills;
• Strong problem solving skill;
• Familiar with maintaining customer database;
• Computer skills: MS Office (Excel, Word, PP) or PowerBI/ Data analysis tool;
• Excellent communication skills, ability to communicate with all organizational levels;
• Fluency in written and spoken English.