Customer Service Staff/ Chăm Sóc Khách Hàng (Đọc Hiểu Tiếng Anh Tốt)

Job Description

• Respond to customer concerns, issues, and questions on e-commerce platforms;
• Resolve customer issues and complaints promptly, professionally, and politely;
• Ensure all tasks are completed within the required time frame set by the department procedures (SLA);
• Handle product returns and refunds on the e-commerce platforms according to company and platform policies;
• Collect and process negative feedback from customers;
• Compile and report customer feedback regularly to relevant departments;
• Perform other tasks or projects as assigned by leader/ manager.

WORKING TIME: Monday - Friday: 08:00 - 12:00 & 13:00 - 17:00, Saturday: 08:00 - 12:00

Job Requirement

• Bachelor’s degree in Economics, Languages, or related field;
• Having work experience in an E-commerce platform is a plus;
• Recent graduates are welcome to apply (Approximately 1 year of work experience is a plus);
• Proficiency in Google Sheet, Excel and customer service software.
• Good written English skills.
• Willing to learn, thrive in a fast-paced environment and have a can-do attitude;
• Ability to work in teams and collaborate with other departments;
• Having communication skills, problem solving and good time management.