In charge of receiving POs (Purchasing Order) of customers for South customers & ( Quy Nho, Nha Trang, Ninh Thuan, Phan Thiet, Da Lat, HCM, Mekong Delta, Phu Quoc ) for IL division and FMCG customer ( supermaket, traditional market, wholesaler…) , record these POs on EPR system daily, follow delivery on time for customer with warehouse ( verified order, product ability, pricing, Quantity and customer information)
Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
Manage expired stock on warehouse, priority FIFO (First In First Out)
Responsible for customer problems related to delivery, product, etc.
Register FOC product for tax
Collaborate with the inventory team to ensure stock levels are adequate to fulfill customer orders.
2. Manage dispenser, equipment in warehouse and implementation:
Arrange with warehouse to delivery dispensers for installation on time
Collect all documents after Technician install dispensers
Liaise with SCM/ PIC for allocate stock of dispenser for warehousse
3. Sales support & customer service
Provide quotation and pricelist to existing clients
Customer service: feedback and inform all related parties for customer issue
Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
Generate and provide sales reports to management, including sales volume, order trends, and customer preferences.
Update and maintain the customer database, ensuring that all information is accurate and up-to-date.
4. Report
Prepare and submitmonthly report reports on order volumes for Account Manager
