We are seeking a dynamic and experienced CS Supervisor to join our team. The CS Supervisor will be responsible for overseeing a team of health concierge professionals who are dedicated to providing exceptional customer service and support to our clients in the healthcare industry. The ideal candidate should have a strong background in healthcare management, exceptional communication skills, and a passion for delivering high-quality service.
Responsibilities:
Manage and lead a team of health concierge professionals to ensure the delivery of excellent customer service.
Develop and implement customer service policies and procedures to enhance the client experience.
Strong ability to identify customer needs, provide consultation, and guide clients in order to optimizing service.
Collaborate with healthcare providers and stakeholders to address client needs and concerns effectively.
Monitor key performance indicators and metrics to track team performance and customer satisfaction.
Conduct training sessions to educate team members on best practices and industry standards.
Handle escalated customer issues and provide timely resolutions.
Job Requirement
Qualifications:
Bachelor's degree in Healthcare Administration, Business Administration, or related field.
Fluent in English (mandatory)
Proven experience in healthcares management or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and handle multiple priorities.
Knowledge of healthcare regulations and compliance standards.
Location
Ho Chi Minh
Cao ốc Khải Hoàn, 624 Lạc Long Quân, Phường 5, Quận 11, Thành phố Hồ Chí Minh
