Customer Service Supervisor

Job Description

1. Develop and Manage Pricing Strategies:

   • Develop and implement pricing strategies that align with the company’s business objectives.
   • Analyze market trends and competitors to identify opportunities and challenges in pricing.
   • Establish pricing policies and procedures to ensure consistency and fairness.

2. Manage Booking and Transactions:

   • Oversee the booking process from receiving requests to completing transactions.
   • Monitor and ensure shipments are booked and transported on time and according to customer requirements.
   • Handle issues related to bookings and transportation, ensuring customer satisfaction.

3. Negotiate and Liaise with Suppliers:

   • Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
   • Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.

4. Analysis and Reporting:

   • Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
   • Use data and analytics to propose improvements and optimize pricing and booking processes.
   • Report issues and trends related to pricing and booking to management.

5. Support and Develop Team:

   • Lead, train, and develop the pricing and booking team.
   • Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
   • Motivate and encourage the team to achieve the company’s business goals.

6. Collaborate with Other Departments:

   • Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
   • Ensure requests and feedback from other departments are handled promptly and effectively.

7. Ensure Compliance and Service Quality:

   • Ensure all pricing and booking processes comply with company regulations and legal standards.
   • Monitor and ensure the quality of services provided to customers meets the highest standards.