Customer Services Manager

Job Description

- Overall in charges of contract and SOP/KPIs management, forwarding and transportation bidding/quotations, customers’ requirements, overseas agents’ correspondence and offering solutions.

- Manage, supervise and give direction to staff in details to maximize usage of trucks for strengtheng service quality and reducing overhead cost.

- Responsible for administration and service performance inclusive of mornitoring human, truck team, spare parts, fuel, deposit for drivers, pre-paid to ports …

- Identify opportunities for SOP and process improvements.

- Have meeting with overseas and local customers

- Manage the whole operation process of Air Freight and Sea Freight.

- Understand customers’ needs to advise appropriate solutions that enable customers to enjoy the full benefit of comprehensive services.

- Solve high level problems and respond customers’ complex calls about service questions and general customer concerns.

- Be responsible for maintaining good relationships and a high level of professionalism with customers.

- Train new employees based on experience and skill.

Job Requirement

-      Qualification level: Bachelor in foreign trade, transportation, economic or related logistics.

-      Strong knowledge regarding export - import

-      Proficiency in English communication. Chinese is a plus.

-      Good at MS and related software.

-      At least 5 years experience in industrial forwarding or logistics and equivalent level.

-      Ability to lead, plan up, analyse and solve troubles.

-      Ability to build rapport quickly.