Customer services Teamleader

Job Description

BENEFITS:​

• Lương thưởng tháng 13 theo doanh thu của công ty và nhiều hình thức thưởng hấp dẫn khác.
• Cung cấp trang thiết bị đầy đủ để phục vụ công việc
• Có Shuttle Bus đưa đón từ Bình Dương - HCM đến Long An

OEM CUSTOMER SERVICES TEAM LEADER:

• Client Relationship Management: Foster strong relationships with clients, serve as the key point of contact, communicate updates and requirements, manage special requests, and conduct in-country visits and audits.
• Business Development: Explore potential business opportunities, represent the company at summits and trade events, and propose improvements and cost-saving measures to clients.
• Account Development: Oversee the Product Development Coordinator and OEM CS Team, and collaborate with departments to develop new and existing collections, ensuring smooth transition from development to mass production.
• Production Planning and Costing: Collaborate with Costing and Finance teams to set final prices, negotiate with clients, address special sourcing requirements, and communicate engineering change requests (ECRs) internally.
• Standard Updates and Improvement Proposals: Continuously update product standards with clients, share improvement proposals from internal teams, and ensure clear communication of updates or issues.
• Order Management: Lead OEM Customer Service team, handle order changes with Planning, provide capacity updates, and manage the efficient processing of orders and payments.
• Forecasting and Reporting: Provide accurate forecasts for material sourcing and production plans, analyze data for board presentations, and ensure timely submission of all required reports for internal and external use.
• Issue Resolution and Quality Management: Address potential delays, manage claims and quality issues, coordinate with internal teams to resolve problems, and ensure client satisfaction.
• Event and Audit Coordination: Represent the company at industry events, coordinate production walk-throughs or OCAs with QC, Production, and Technical teams, and ensure all necessary preparations are in place.

Job Requirement

• A minimum of 3 years’ experience in a project management or lead customer service role in the furniture industry
• Fluent in English, with additional languages considered a strong asset.
• Strong leadership skills required to manage a team and delegate responsibilities effectively to ensure that all deadlines and client expectations are met with regards to product development or order management.
• A strong passion for and knowledge of furniture, design, and interior design, with a keen eye for aesthetic details.
• Strong project management skills with the ability to work cross-functionally and manage multiple priorities.