Customer Sevice Supervisor

Job Description

We are looking for an experienced and qualified Customer sevise Supervisor to work in our CS Department. You will be reporting to the CS Manager.

As a customer sevise supervisor, your role Manage Customer Service team in business and continuously improve the performance of team

Excellent knowledge of various Customer sevise processes and exceptional problem-solving skills are the key requirements for this role. We need to find people who proactively learn, are not afraid of difficulties, and see challenges as opportunities

We would like to meet you if you think you can plan out our sevise processes and optimize them for maximum efficiency. Kindly send in your applications to us as soon as possible.

- Manage and improve the team under you, report to your direct Manager.

- Evaluate business performance and propose solutions for improvement.

- Coordinate with relevant departments to achieve common goals in monitoring quantity and quality of goods delivered on time and in sufficient quantity (OTIF).

- Working closely with sale team and CS team in UK to tracking the new order and recording the sale volume how to balance with the ulitilized tracker.

- Make sure all order in system is correct.

- Make sure your team woking closely with designer team to have the final layout for all products.

- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

- Receive complaints, coordinate with QC, Production... to resolve customer complaints on time.

- Record monthly sales value and work effectively with the costing department to ensure sales prices and profits for the company.

Job Requirement

-         3-4 experience years in customer service management and at least 1 year as leader, supervisor role.

-         Excellent skills for communicating and relating with team members and customers / team members and other internal teams also.

-         Excellent skills for tracking records in team performance and improvement

-         Have good temperate to handle disputes and emergencies

-         Have good business mindset

-         Ability to work independently and proactively take on new responsibilities

-        Good Microsoft Office skills, particularly Excel

-        Good at English

-        Strong organizational skills.

-        Outstanding problem-solving skills.

-        Excellent communication skills.

-        You know about NAV or ERP system is plus point.