Job Description:
Work with the product team to provide excellent customer support
Help customers set up and use BSS Commerce Shopify apps.
Communicate technical issues to the development team and create follow-up tasks.
Keep customers updated on their requests.
Report common issues to the product team to help improve our apps.
Participate in regular online training sessions.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Handle additional tasks as needed (about 10% of your workload).
To be a BSSer, you will have:
Performance bonus, seniority bonus, birthday gift.
Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Youth and dynamic working environment with 95% members are 9x, we have many
clubs: running, football, board games…
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
The State statutory holidays and collective activities organized by the Company (travel
team building, health care, volunteer...).
Working hours are 5 weekdays, with weekends off.
Other benefits according to the provisions of the Company and the Labor Code.
Requirements:
Availability to work full-time, on-site, 40 hours per week.
Proficiency in English, with an IELTS score equal or above 7.0
Strong skills in communication, presentation, and analysis.
Prior experience in Shopify customer support, and e-commerce is an advantage.
Basic knowledge of HTML/CSS is a plus point.
Team player with a fast learning ability.
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