Customer Support Officer

Job Description

Customer support

• Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center’s students.
• Ensure your students are happy when they make inquiries
• Responding to inquiries by assisting customers through phone calls, emails, and chats.
• Follow communication “scripts” when handling different topics
• Addressing customer grievances and concerns related to Flexi courses’ technical promptly and effectively.
• Maintaining records of customer interactions and transactions with accuracy.
• Collaborating with other departments to provide solutions related to Flexi courses’ technical for customers
• Identifying and escalating issues that require additional attention.
• Following up with customers to ensure satisfaction and resolving any remaining issues.
• Staying up-to-date on company products, policies, and procedures.
• Providing feedback to management on customer trends and issues.
• Inputting follow up comments related to students on Core Course Dashboard
• Sending updates related to the Flexi course technical requirements from Wall Street International.

Booking & Schedule Optimization

• Work closely with Coaches in other centers to book all classes and appointments for your assigned students if they buy Flexi Social club.
• Make sure the students attend classes by following country standard procedure

General Admin

• Receive, deliver and manage materials such as gifts, books, stock etc. at the center
• Order, receive and manage general purchases for the center such as refreshments, stationery etc.
• Timesheet checking and submit to C&B for Sales team in center.
• Receiving, sorting, distributing and dispatching daily mail