Benefits
Job Description
Card attrition management
Implement attrition activities relating to card renewal and upsell for existing customer.
Manage periodic reports relating to attrition rate and retention activities.
Coordinate with supporting unit to ensure customer experience and reduce attrition rate.
Perform analysis relating to product, customer, market, etc, to build up retention strategy.
Support business units in issues of policy and operating process.
System management
Manage and control system and propose solutions to improve operational efficiency.
Enhance existing process using automation and digitization.
Other jobs as assigned or requested
Job Requirement
Background
Bachelor's degree in Banking, Finance, Economics, Business Administration, or equivalent combination of education and experience.
Experience with portfolio/attrition management, process enhancement, system management. At least 3 years in credit card portfolio management.
Knowledge of credit card and other banking products/services, Retail Banking market, Card business model, and customer needs.
Skills:
Language requirement: English.
Strong demonstration of interpersonal and communication skills with internal partners and external contacts and partners.
Advanced skills in data analysis and visualisation.
BENEFITS:
Attractive income, competitive salary and bonus according to ability
Bonus on Holidays and New Year (according to banking policy from time to time)
Get preferential loans according to the bank's policy from time to time
Attractive leave mode according to job rank
Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
Participate in training courses depending on the Training Framework for each position
Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
More Information
Age:
Unlimited
Salary:
Competitive
