ENGLISH SPEAKING SALES EXECUTIVE

Job Description

• Directly sell tailor-made package tours to English speaking customers, prepare proposals and quotations for retail agents or direct clients. Must be responded within 24 hours
• Send follow-up emails to get the final feedback from them for our proposal
• Design tour programs and make quotations according to clients’ requests, and provide additional information to clients (about the destination and the products) in order to boost sales.
• Gather information to fully understand clients/ agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all Indochina Pioneer’s destinations, Tailor-made tours.
• Take ownership of and monitor individual sales process and follow up with clients/ agents to increase booking conversion.
• Liaison with Operations and Reservations departments to ensure feasibility of options.
• Negotiate fees and changes with clients/ agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to clients/ agents.
• Co-ordinate with other departments of Asia Pioneer to ensure all the services committed to clients.
• Send individual booking invoices to clients/ agents when bookings are confirmed.
• Work with operations/ reservations to help solve problems for clients on the ground when required.
• Maintain relationships/ constant communication with clients/ retail travel agents by ensuring personal service is optimized.
• Build and quote new tours for Asia Pioneer’s websites.
• To be in charge of client’s payment and debits.
• Report to Sales Team Leader.

Job Requirement

EXPERIENCE AND SKILLS:

• This position is for Vietnamese Nationality only.
• Minimum 01 year working as Inbound Sales Executive; or Senior students
• Excellent English Language skills. (Fluency in other European Languages is an asset)
• Pro-active, sense of responsibility and can work independently; Positive attitude
• Good knowledge of foreign customers’ expectations and willingness to meet their demands
• Able to work in dependently and in a team environment
• Able to work under pressure
• Quick and resourceful, flexible, accurate, strong analytical skills
• Great face-to-face and telephone communication skills;
• Honest, Open, Co-operative, Teamwork, Motivated and business focused.

QUALIFICATIONS AND KNOWLEDGE

• Graduate in Tourism, Hospitality, English Language, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures.
• Experience in agent sales is an asset.
• Proficient in computer: Microsoft office, excel, internet

BENEFITS FOR SUCCESSFUL CANDIDATES

• To enjoy the full range of social insurance, health insurance under the provisions of the State.
• Annual Leave: 12 days /year.
• Work in a friendly and professional environment.
• Yearly site inspection trips and annual company trip
• Competitive salary and quarterly sales incentive, operation bonus, yearly incentive
• Income: VND 10,000,000 – VND 30,000,000/month, dependable on experience, revenue and work performance.