ERP ADMINISTRATOR

Job Description

1. System Administration & Maintenance

• Manage day-to-day operations of the ERP system , ensuring system stability, security, and performance.
• Monitor system logs, batch tasks, server health, and background jobs.
• Oversee user access, permissions, role setups, and segregation of duties.
• Perform patch installations, version upgrades, and testing of system enhancements.
• Ensure proper backup, disaster recovery, and security policies.
• Database tuning with support from IT Infrastructure administrator.

2. Support & Troubleshooting

• Provide Level 1 support issues across Finance, Supply Chain, Manufacturing, or relevant modules.
• Diagnose and resolve system errors, workflow failures, integration issues, and performance bottlenecks.
• Liaise with ERP vendor or technical vendors when escalation is required.

3. Business Process & User Support

• Collaborate with stakeholders to understand operational needs and translate them into system configurations or improvements.
• Develop and maintain functional documentation and SOPs.
• Provide user training and refreshers to ensure high adoption and correct usage.
• Identify opportunities to streamline processes and automate tasks within the ERP.
• Ensure that all integrations of sub-systems are supported and troubleshoot for any failure.

4. Data Management

• Ensure data integrity, validation, and compliance with internal governance.
• Oversee master data setup and control (Items, Suppliers, Customers, Chart of Accounts, etc.).
• Perform data imports/exports using Sage X3 tools (ADC, Excel add-ins, etc.).

5. Integration & Technical Support

• Support integrations between ERP and external applications
• Knowledge of Jaspersoft reporting tool is an advantage.
• Working PowerBI knowledge is useful to support existing data models.
• Work with developers on scripts, customizations, and APIs.
• Review and optimise existing custom objects, reports, and workflow

6. ERP team management

• Lead a team of ERP assistants who are responsible for basic ERP master data such as SKU , BOM creation.
• Ensure that all data preparation are ready to support time critical MRP run

Job Requirement

Required Qualifications & Experience

• Good command of English language is a MUST and must be competent in in written and spoken form.
• Bachelor’s degree in IT, Computer Science, Accounting, Supply Chain, or related field.
• Minimum 5 years of hands-on experience in ERP administration, preferably managing systems running for multiple years.
• Strong knowledge of the following:
  • ERP functional modules (Finance, Distribution, Manufacturing).
  • Preferable with Sage X3 administration console, folder management, batch server, Syracuse Administration.
  • Role-based security, workflows, and parameter settings.
  • SQL database (basic queries, monitoring).
• Proven experience with system upgrades, patches, and environment maintenance.
• Familiarity with APIs, customisation frameworks, and integration tools preferred.

Personal Skills

• Strong analytical and problem-solving abilities.
• Excellent communication with both technical and non-technical users.
• Able to work independently and manage multiple priorities.
• Proactive mindset with continuous improvement orientation.

Nice-to-Have

• Experience in Power BI ( or similar tool) ,  data warehousing, ETL tools.
• Knowledge of other ERP systems or cloud migration.
• Experience supporting a multi-country or multi-entity environment.
• Background in manufacturing industry.