Extended Operation Specialist

Job Description

1. Answer and address changes to customer demand

2. Follow standard operating procedures on late cancellations, addition to tenders, etc.

3. Answer and respond to tracking requests from customers

4. Use HappyFox ticketing system to enter, maintain and track issues

5. Use Mercury Gate (Transportation Management System) for tracking history and tendering information

6. Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations

7. Provide professional summaries of customer related information for US ALS team

8. Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers

9. Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives

10. Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.

11. Addressing truck breakdowns, arranging hotels when appropriate, etc.

12. Demonstrate the company’s core and growth values in performance of all job functions