Extended Operations Specialist

Job Description

- Answer and address changes to customer demand

Follow standard operating procedures on late cancellations, addition to tenders, etc.

- Answer and respond to tracking requests from customers

Use HappyFox ticketing system to enter, maintain and track issues

- Use Mercury Gate (Transportation Management System) for tracking history and tendering information

- Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations

- Provide professional summaries of customer related information for US ALS team

- Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers

- Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives

- Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.

- Addressing truck breakdowns, arranging hotels when appropriate, etc.

- Demonstrate the company’s core and growth values in performance of all job functions

Job Requirement

- Excellent written communication skills (in English); good spoken English a plus

- Strong systems skills, including proficiency in our Ticketing System, TMS, Excel.

- Ability to put together tasteful reports and presentations

- Ability to create basic Excel models and conduct analysis

- Analytical abilities

- Maintain confidentiality

- Excellent time management skills

- Work independently as well as in a team environment