The concierge holds a key position with a mission to delight clients throughout their stay, ensuring that every customer's holiday reaches a 100% satisfaction level in any circumstances.
Tasks:
• Verify all information before departure to ensure the trip aligns with the travelers' expectations.
• Assist travel counselors in finding ideas to enhance the travelers' experience on-site.
• Be readily available for travelers on-site, addressing any requests to assist and facilitate their trip.
• Carefully follow up on all journeys before, during, and after the trip to ensure a seamless experience.
• Serve as a liaison between travelers and travel counselors.
• Update (and find) recommended restaurants, cafes, etc.
• Collaborate with different teams (sales, production, reservation, operation) to ensure the quality of services on-site.
Concierge :
- Distinction and discretion.
- Reactivity and smart resourceful.
- Good general culture and good level of French
- Multi skilled.
- Adaptability.
- Pleasant personality & powerful confidence.
- Love of customer contact.
- Courtesy.
- Good elocution.
- Must be patient & quick decision maker at the same time.
- Creativity.
- The concierge has to adapt himself to any type of client’s profil.
- Always find a solution.
- Positive attitude.
- Skilful psychologist.
- Hard worker.
- Be diplomatic.
- Put your ego aside.
- Free from preconceived ideas.
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