Grand Service Agent

Job Description

• Provide excellent guest service in handling high call volume while being proficient in the computerized system.

• Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.

• Receive and administer wake up calls in a warm and timely manner.

• Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.

• Be well versed on city attractions and able to give directions.

• Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

• Accurate, professional, , friendly and courteous on all guest calls.

• Educated and trained on emergency procedures executing them calmly and efficiently.

• Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.

Job Requirement

• One year working experience is preferred.

• Vocational School Certificate is preferred.

• Microsoft Office knowledge is preferred.

• Must present a well-groomed appearance.

• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.

• Exceptional and professional communication skills, both oral and written.

Organized, can multi-task, good problem solving skills and detail-oriented.