[Hanoi] Learning & Development (L&D) Specialist

Job Description

1. Learning & Development Program Design & Delivery
   • Training Needs Analysis: Conduct comprehensive training needs assessments across all subsidiaries, identifying skill gaps and development needs aligned with both business goals and individual growth opportunities.
   • Curriculum Development: Design and develop engaging and effective training programs, integrating adult learning principles and blended learning approaches (e.g., online, offline, experiential) to cater to diverse learning styles.
   • Program Facilitation: Facilitate impactful training sessions, workshops, and seminars for employees at all levels, utilizing dynamic techniques to foster an engaging learning environment.
   • Onboarding Programs: Develop and oversee structured onboarding programs to ensure seamless integration of new hires, enhancing their understanding of company culture and expediting their contributions.
2. Performance & Development Support
   • Performance Consulting: Partner with department heads to address performance gaps, recommend targeted learning interventions, and assist in creating individual development plans (IDPs) for employees.
   • Performance Management Integration: Align L&D initiatives with performance management processes, supporting employee development goals and career progression.
   • Mentoring & Coaching Programs: Design and implement mentoring and coaching initiatives to facilitate knowledge transfer, skill enhancement, and leadership growth within the organization.
3. Learning & Development Administration & Evaluation
   • Program Evaluation: Implement robust assessment methods to measure training effectiveness, analyze data, and gather insights to continually enhance program content and delivery.
   • Learning Management System (LMS): Oversee LMS implementation and maintenance, ensuring all employees have access to a centralized platform for learning resources, progress tracking, and training records.
   • Budget Management: Support the planning and management of the L&D budget, ensuring efficient resource allocation and cost-effective program delivery.
   • Reporting & Analytics: Generate regular reports on L&D activities, program effectiveness, and KPIs to support data-driven decision-making and highlight the impact of learning investments.

Job Requirement

Education & Experience

• Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field; a Master’s degree is preferred.
• Minimum of 3 years of experience in designing, developing, and delivering training programs, preferably in the retail or consumer goods sector.
• Proven experience with learning technologies, including Learning Management Systems (LMS), and e-learning tools.
• Experience in a shared services model, providing L&D support across multiple business units or subsidiaries.

Skills & Competencies

• Instructional Design Expertise: Strong understanding of adult learning principles, instructional design, and various training delivery methods (classroom, online, blended learning).
• Facilitation & Communication Skills: Excellent presentation and facilitation skills with the ability to engage and motivate diverse teams.
• Analytical & Evaluation Skills: Skilled in conducting training needs analyses and assessing program effectiveness through data-driven evaluation.
• Technology Proficiency: Proficient in Microsoft Office Suite and experienced with LMS and e-learning authoring tools.
• Project Management Skills: Strong organizational and project management skills to manage multiple training projects and meet deadlines.