16/12/2024
Medical / Healthcare , Customer Service , Administrative / Clerical
Permanent
9 Mil - 11 Mil VND
Over 2 Years
Experienced (Non - Manager)
31/01/2025
Descriptions of Job duties:
- Daily facilitating bookings, bookings creation and punctuality recording
- Daily recording cancellation & rejection cases and money reconciliation with accounting
- Support nurses on inventory orders and inventory reconciliation
- Assist in the preparation of weekly/monthly/quarterly report
- Support HBC (home blood collection) daily activities and other duties as assigned.
- Train, supervise day-to-day activities, leadership, and support nurses.
- Ensure sample collection activities (onsite and offsite) to be on time and exact
- Evaluating employee performance and providing feedback
- Ensure timely and accurate customer service, encouraging to team and staff
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
Lab/nurse related duties:
- Verifies test requisitions and follow Home blood collection’s SOP
- Able to explain the procedure and understanding tests requirements
- Tracks collected specimens by initialing, dating, and noting times of collection
- Maintains safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Ensure patient confidentiality
Experience and skills requirements:
- Verbal Communication, Good customer service skills
- To be thorough and pay strong attention to detail, Excellent organizational skills
- Multitasking and focusing ability
- Venipuncture / Capillary Blood Collection is preferred
- Be a team player
- Excel & Word Proficiency
- Experience in team management
- Be able to work in shift, 8h/day, 6 day/week.
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