[HCM - AEON Celadon Tân Phú] PET GROUP LEADER

Job Description

1. Customer services:
- Access and work with other staff to resolve /support subordinates to resolve customers’ complaints.
- Verify and research data on registration status.
- Maintain / Repair Bicycle for display at Store.
- Input/retrieve client account information data on system.
- Make sure money, promotional goods, promotion gift are used properly and for right purposes. (Not apply voucher in wellness)
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
- Instruct subordinate how to use working tools and equipment.
- Serve as key contact for cashiers needing assistance with account or client problems.
- Make all kinds of AEON card section’s reports upon request by Direct Supervisor.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering tasks:
- Be aware of current sales promotions and Change cash.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
- Ensure cash registers & credit card terminals are in good conditions.
- Ensure signage must be in proper condition display at cashier counters.
- Ensure all cashier counters to avoid long queue ( no more than 5 customers) especially in peak hours or weekend.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to supervisor
- Random spot check at cashier counter to avoid any fraud.
- Be responsible for investigating any unbalance situation and report to Direct supervisor
- Make day and night shift handover.
- Run “day end” function of POS system every night

3. MMD tasks:
- Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders
- Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
- Monitor merchandise destroy at garbage storage area. ( G2 check G1, G4 check all)
- Inspect PA zero process to control inventory.
- Work with suppliers during receiving merchandise to solve any arising issues.
- Carry out stock take according to Store’s procedures and regulations.
- Receive, check VAT invoices from suppliers then pass to MMD Accounting Department
- GL need to submit red invoices to the MMD Accounting Department 6 times per month
- Submit money 3 times per week for Vietcombank ( Monday- Wednesday- Friday)
- Manage Change to ensure Store always have enough change money to customer.
- Cashier documents/ Different money
- Contract with HQ accounting Department to issue goods return/customer VAT invoices to supplier/ customer
- Submit client account information to customer survice department every monday

4. Operations duties:
a. Merchandise management
- Supervise Technical Staff/ General Staff to ensure:
- Merchandise is fully replenished, in good conditions & quality.
- All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.( In condition, GL have to display by themselve)
- Price checking on POS and changing price label (if necessary) is completed before store opened.
- Order stock directly with Supplier and receive stock from MMD.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- In -charge bi-annual Stock Take as scheduled.
- Check stock to return slow-moving, non-confirming merchandise to suppliers
b. Non-merchandise management
- Supervise Key Staff/ General Staff to ensure:
- Operational equipment, lighting and fixtures (gondola, promotion table, shelves, etc.) are in good conditions
- Sales floor and backroom is kept clean & tidy.
- Fire safety procedure is carried out properly.
- Order/ Execute/Check POP exhibition to ensure correct and adequate information ( Make POP in urgent case)
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor
- In-charge working night and day shift
- Co-operate with owner building
- Report any issues to direct supervisor that happen between Wellness and Owner building

5. Sales and Profits:
- Co-ordinate with Suppliers to execute promotion schemes.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey to direct supervisor

6. 5S:
- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

7. Manpower Management:
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Contact Human Resources to submit present data, social insurance, report
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure Key Staff and General Staff’s attendance and attire.
- Be responsible for Key Staff and General Staff’s performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.

8. Rules and Regulations:
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide Technical Staff and General staff to follow the rules and regulations.