07/06/2024
Retail / Wholesale , Sales / Business Development , Customer Service
Permanent
Competitive
1 - 2 Years
Experienced (Non - Manager)
07/07/2024
E-com / Hotline:
- Own all communications between the company and customers via phone channels, across hotlines.
- Ensure all incoming phone requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience.
- Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies via phone channels.
- Greet new Maison Online customers and confirm order details with the highest quality and time service levels to increase the chance of successful deliveries.
- Provide customer assistance in all operations related to orders, at each stage of the shipment, payment, return and refund processes; coordinate with internal teams to ensure all SLAs are met at each stage of the shipment, payment, return and refund processes.
- Decrease the loss of opportunity in Maison Online sale funnel by converting failed, cancelled, rejected, and returned orders.
- Identify potential customers from phone communications, actively interact, and transfer sales opportunities to the tele sales team.
- Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via hotline with the highest quality and time service levels.
- Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation.
Benefits of Maisonista:
- Graduated College.
- Experience from 1-2 years.
- Well communication skill.
- Problem solving and analysis skills.
- Friendly, enthusiastic, capable.
- Proficient in Word, Excel, Outlook, Internet and Power Point.
- Ability to adapt: Eager to learn
- Withstand pressure.
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