HCM - Customer Service Executive (Live chat)

Job Description

• Engage with customers promptly and professionally through live chat.
• Offer real-time assistance and solutions to customer inquiries.
• Resolve customer concerns efficiently and accurately via chat.
• Maintain a positive and helpful tone in all interactions.
• Collaborate with internal teams for continuous improvement of chat support.
• Seize sales opportunities through channels, contributing to business growth
• General responsibilities of a(n) customer service department member:
• Respond to customer inquiries and resolve issues.
• Provide product information and assistance.
• Process orders, returns, and exchanges.
• Ensure customer satisfaction through effective communication.
• Handle customer complaints and escalate issues when necessary.
• Maintain accurate and detailed customer records.
• Collaborate with other departments to address customer needs.
• Stay informed about company products and policies.

General responsibilities of level C2:

• Execute assigned tasks with a high level of proficiency and efficiency.
• Contribute to team goals and projects based on prior experience.
• Collaborate with team members and support junior associates.
• Analyze data and provide valuable insights within the assigned role.
• Seek opportunities to enhance processes and improve efficiency.
• Adhere to company policies and standards with a strong understanding.
• Demonstrate a depth of knowledge and expertise in the role.
• Other tasks assigned by line manager.

Benefits of Maisonista:

• Basic salary + lunch allowance + parking allowance
• 12 - 15 days annual leave
• Participate in Social Insurance according to labor law regulations
• Generali 24/7 accident insurance
• Periodic health examination
• 13th month bonus, Kpi bonus per year
• Review salary once a year
• Enjoy purchasing policies at preferential prices exclusively for Maison employees