[HCM] Customer Service Support (Super-App)

Job Description

Get to know the team

- The Support team drives our core values ‘We support our users on the journeys of their lives with a world class experience’ and provide support to in-country business units and a wide range of verticals.

- Promoting ease to our consumers and partners in customer support transactions, focusing on quality and customer’ satisfactions via feasible resolution to the users and the community.

Get to know the Role:

- Guide our merchants in using the company’s product

- Manage service enquiries and disputes arising from our merchants

- Provide excellent customer service to our customer base

- Maintain good relationships and community building efforts with merchants

The day-to-day activities:

- Monitor various company communication channels and respond appropriately in a timely manner

- Gather feedback from merchants, observe front-line issues and report promptly to supervisor

- Perform ad-hoc tasks as required by the team to improve overall business.

- Perform administrative tasks involving merchant’s account.

Job Requirement

The must have:

-          Bachelor’s degree or equivalent

-          Comfortable working in a Call Center environment and handling large volume of calls/ email tickets per day. Have experience as a call center or customer service is a plus (Open for Fresh Graduation)

-          Good command in English is a plus

-          Good communication skills

-          An effective listener and troubleshooter

-          Attentive to detail and accuracy

Salary and Benefits:

-          Salary: based on your experience and skills

-          Service voucher: 300.000 VND/month.

-          100% salary in 2-month probation period & full SHUI.

-          Sign contract with Talentnet.