[HCM] Network Support Executive - Chuyên Viên Dịch Vụ Mạng

Job Description

• Monitor performance on Wide Area Network (WAN) and Core Network
• Perform health checks on Wide Area Network (WAN) and Core Network Carry out system backups, recovery plans & disaster recovery
• Vendor-liaison on hardware/services according to SLA
• Vendor coordination for replacement of faulty hardware
• Provide coordination and escalation on service outages with service provider/network vendors
• Raising, Handling and Resolving Incidents and support sales Outlets (POS)
• Perform and monitor computer operations at the data centre and to maintain, install and serve data network communication equipment