[HCMC] Customer Service Officer

Job Description

• Get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
• Do CS Weekly report
• Daily check the content and images for upload on Fanpage.
• Update new products, promotion, TVC, Clip...on fanpage, youtube,…
• Control consultation regarding customers’ Q&A on fanpage, youtube.
• Manage and update product information into CRM system
• Support in Weekly Customer gathering organization in HCM, Ha Noi, Da Nang.
• Support in sending Birthday Cards to valued customers.
• Key in customers database shared by supermarket, pharmacy,…
• Follow other duties required from CS Leader

Job Requirement

• Female, welcome fresh graduate from University or under 1 year experience (Business Administration major)
• Have passion in service industry;
• Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
• Flexibility to respond to a range of different work situations,
• Can working independently, ability to multi-task, prioritize, and manage time effectively
• Be willing to work overtime occasionally if requested
• Proficiency in both English and Vietnamese communication
• Proficiency in using MS Word, Excel, PowerPoint, Social network
• Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)

Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN