Head of Sales (Auto Loan/ Car Loan) will be responsible for leading the development, implementation, and management of auto loan offerings. This role requires a strategic thinker with strong leadership skills to drive business growth and enhance customer satisfaction.
Business Development (Achieving Sales KPIs):
Develop a business growth strategy covering revenue, costs, profits, and product sales.
Manage the planning and implementation of assigned business plans to meet or exceed targets.
Conduct market research and analyze local demographics, building relationships with authorities/organizations to gather information about potential customers.
Create programs and action plans targeting specific customer groups to maximize sales of key products and other offerings.
Organize and communicate business programs/plans from headquarters to sales staff.
Service Quality Management:
Update, communicate, guide, and ensure compliance with policies and regulations under responsibility.
Serve as the main point of contact with related departments to resolve service quality issues at the designated center.
Compliance Management and Risk Control:
Oversee compliance responsibilities, including SLAs, sales tool usage, interest rates/exchange rates/fees/limits, etc.
Manage corrective actions for identified issues.
Monitor bad debt ratios and implement bad debt control plans.
Ensure compliance with procedures, regulations, and documents related to credit.
Human Resource Management:
Manage, assign tasks, supervise, evaluate, and propose rewards or disciplinary actions for assigned personnel.
Provide training and support career development for employees.
Participate in recruitment and team building.
Update and disseminate guidance on institutional documents.
Foster a professional, effective, and cohesive work environment.
Other tasks as directed by Chief Business Officer
Job Requirement
Education:
Bachelor's degree or higher in Finance, Banking, Business Administration, Economics, or related fields.
Good English communication skills.
Proficient in office software.
Experience:
Minimum of 10 years of experience in finance and banking, particularly in business roles within credit institutions.
At least 5 years in a business management position specifically in auto loans or related products..
Knowledge:
General Knowledge:
Understanding of MAFC's vision, mission, and strategic direction.
Familiarity with regulations related to finance, banking, and business operations, especially in customer credit.
Professional Knowledge:
In-depth knowledge of market segmentation and the products/services offered by MAFC.
Skills/Abilities:
Customer portfolio management.
Business planning and execution.
Retail risk management.
Service quality management.
Other Requirements:
Preference for candidates with extensive social networks and the ability to build and develop new customer relationships.
Location
Ho Chi Minh
Tòa nhà Sài Gòn Royal, Tầng 1, 91 Pasteur, P. Bến Nghé, Quận 1
