HN - Operations, Sea Export (Freight Forwarding Company)

Job Description

Purpose of the position

• Manage shipment from booking to arrival at destination
• Manage vendors/shipper and carriers
• Communicate with all involved parties
• Check P&L of shipment
• Follow Company applications and policy

Main Duties & Responsibilities

• To follow customers SOP and internal SOP
• To comply and meet all KPI from customers and company
• To follow up shipment as per procedure: advice and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
• To check and verify documents and update company systems
• To carry out the approved improvement and changes on procedures and systems made by supervisors.
• Send the Pre-Alert to customer and receiving house
• Following up with documents and routing until delivery of cargo to destination.
• To File and update AMS/ACI/ AFR/VGM
• To issue debit note/proforma invoice and book accrual cost in shipment/consol
• To update CW1, EDC, … and other applications
• To report and feedback on irregularities, pre-claims, and problems to Supervisor and Line Manager
• To carry out approved proposed improvement/changes on procedures and systems
• To follow customers SOP and internal SOP
• To follow up and complete shipment
• To back up other operation team
• To take up additional tasks as assigned
• To support Sales and overseas offices for retaining existing and gaining new customers
• To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up
• To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
• To handle and ensure billing/costing on time
• To follow and complete shipment till arrive destination
• To complete all required task from company systems.
• To optimize relationship with customers, carriers and subcontractors to deliver excellence service
• To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
• To update CW1, EDC, … and other applications
• To report and feedback on irregularities, pre-claims, and problems to Supervisors
• To carry out approved proposed improvement/changes on procedures and systems
• To back up other operation team
• To take up additional tasks as assigned