Inbound Sales Executive

Job Description

- Respond to inbound sales inquiries.

- Understand customer needs and recommend appropriate shipping solutions.

- Maintain a high level of product knowledge to effectively address customer questions and concerns.

- Coordinate closely with POLs to push for more import volumes.

- Follow up with potential sales leads to nurture relationships and close sales.

- Achieve and exceed target lifting goals through telemarketing and daily sales visits.

- Maintain accurate records of customer interactions and sales activities in the CRM system.

- Collaborate with the sales team to develop and implement effective sales plans.

- Occasionally update the market situation to Liners and Trade Managers to identify trends, competitor activities, and potential opportunities.

- Attend regular sales meetings to align with team goals and objectives.

Job Requirement

Key Qualifications & Skills

- Bachelor’s degree minimum of 2 years of experience in inbound sales or a related field, preferably in the shipping or logistics industry

- Good in English, both written and spoken

- Good communication and interpersonal skills

- Good problem-solving abilities and a customer-centric approach

- Ability to work independently and as part of a team

- High level of motivation and a results-driven mindset

- Ability to use Word, Excel, PowerPoint, Outlook

Key Performance Indicators / Measures

- Import lifting

- Sales visits

- Client promotion

- VAS product sales