IT Staff

Job Description

1. Technical Support & Help Desk Operations

- Provide first-line technical support to users on hardware, software, and network-related issues (PCs, printers, email, VPN, etc.).

- Install, configure, and maintain IT equipment for office use.

- Manage IT inventory including devices, licenses, user accounts, and peripheral equipment.

2. System Administration & Security Compliance

- Administer user accounts and access permissions (email, file server, ERP, etc.).

- Support implementation of internal security controls (EDR, backups, VPN, etc.).

- Assist in periodic maintenance and monitor antivirus, security logs.

3. ERP & Software Support

- Support daily ERP operations (Mankichi, or other internal systems).

- Provide user guidance and basic training on IT tools and systems.

- Troubleshoot ERP login/access issues and support simple data entry problems.

4. Documentation & Audit Support

- Maintain IT asset handover records and tracking sheets.

- Assist in the preparation of IT reports and documents for internal/external audits.

- Help update the IT Risk Assessment report and follow up on corrective actions.

Any others tasks as assigned by Department Manager.

Job Requirement

- College or University degree in IT or related fields.

- 1 - 2 years of experience in an IT Help Desk / IT support role.

- Proficiency in Windows OS, MS Office 365, networking basics.

- Experience with ERP systems or accounting software is a plus.

- Strong organizational and communication skills.

- Attention to detail, integrity, and ability to work independently.

- Able to start immediately is an advantage.