IT Technical Manager

Job Description

1. Team and Project Management

· Act as a bridge between technical and business teams, ensuring effective communication and seamless collaboration.

· Develop and maintain technical documentation, standards, and team guidelines.

· Lead and mentor the technical team, fostering a culture of excellence and accountability.

· Plan and prioritize technical tasks to meet project timelines and business objectives.

· Manage a small IT team to support business growth and ensure alignment with organizational goals.

2. Technical Oversight & IT Infrastructure Management

· Develop and execute a scalable IT infrastructure strategy that ensures business continuity.

· Oversee server management (on-premise/cloud), ERP maintenance, and system integrations.

· Optimize network performance, IT support, and technology lifecycle management.

· Establish standards for database tuning and optimization in SQL-based systems and monitor their implementation.

· Define best practices for implementing and managing network/application protocols to ensure secure and efficient operations.

· Stay updated on advancements in the .NET technical stack and guide the team in integrating relevant technologies effectively.

· Ensure IT infrastructure readiness to support AI and automation tools.

3. IT Governance, Data Security & Compliance

· Establish cybersecurity protocols, monitor threats, and ensure data protection.

· Develop IT policies and SOPs to ensure compliance with internal and external regulations.

· Maintain compliance with ISO 27001, GDPR, and other relevant IT security standards.

· Conduct regular IT audits to identify risks and areas for improvement.

· Maintain vendor relationships for IT services, software, and hardware procurement.

4. System Monitoring, Maintenance & IT Operations

· Ensure the ERP system’s operational health through proactive monitoring, incident management, and performance tuning.

· Develop contingency plans and implement disaster recovery protocols to mitigate risks.

· Maintain a clean and modular codebase, adhering to best practices in software development and maintenance.

· Manage ERP systems, email security, cloud storage, and access control policies.

· Lead troubleshooting and IT support for internal teams, ensuring smooth collaboration between IT and other departments.

5. Collaboration with Innovation & Business Teams

· Work closely with the Innovation team to integrate AI and automation tools securely.

· Assess feasibility, security risks, and infrastructure requirements for new software.

· Ensure IT systems are adaptable to support future technological advancements.

6. Leadership & IT Team Development

· Provide training and security awareness programs for all employees.

· Establish IT governance policies to maintain best practices and compliance.

7. Track Technology Systems Performance & Reporting

· System Performance & Uptime – Track server health, network stability, and downtime incidents.

· Security & Cyber Threats – Monitor and report threats, vulnerabilities, and resolution steps.

· Data Management – Assess backup status, data storage capacity, and system reliability.

· IT Support Metrics – Measure response times, key technical issues, and resolution rates.

Job Requirement

Required Technical Skills:

• Expertise in designing and leading projects using the .NET stack (C#, ASP.NET Webform, Entity Framework).
• Experience in optimizing SQL-based systems, including query tuning and database architecture.
• Familiarity with modern front-end frameworks (React/Angular) is a plus.
• Deep understanding of system architecture, network/application protocols, and security principles (RBAC, authentication/authorization, network security, data protection strategies).
• Proficiency in building and maintaining high-availability systems.
• Familiarity with manufacturing workflows, supply chain processes, and inventory systems, particularly in the garment industry, is highly desirable.

Other Skills and Qualifications:

• Strong analytical and problem-solving skills with the ability to evaluate technical challenges and recommend effective solutions.
• Exceptional communication skills to liaise between technical and non-technical teams.
• Experience in managing cross-functional teams and driving technical projects.
• Fluency in English is an advantage.

Preferred Experience:

• Minimum 5-7 years of experience in IT management, system architecture, and project leadership.
• Proven experience in managing ERP and cloud-based IT systems.
• Hands-on experience with IT security protocols and compliance measures.
• Track record of working with business teams to align IT with organizational goals