[KCN Song Than] Senior Technical Support Engineer & Trainer (Forklifts/ Crane)

Job Description

• Product & user application training / demo for Dealers / Sub Dealers / End users.
• Coordinate with appropriate departments for PDI.
• Maintain for all trucks in the local warehouse in good condition.
• Align with Service Partner for all aftersales activities deploy in Vietnam.
• Communicate with factory for update all warranty policy, models change…
• Translate & edit service manual into Vietnamese when requirements
• Strengthen the trust & loyal program for end user though service quality with Service Partner (SP)
• Support warranty claims, repair request from customer channels to SP
• Initial diagnostic or testing trucks with SP when needed.
• Do troubleshooting issues, answering technical questions, and providing timely solutions to ensure optimal equipment performance at end user sites.
• Spare parts forecast with SPP for prompt response to service orders.
• Monitor, evaluate and do CIP for service CSI for Dealers.
• Maintain technical history records for complex problems
• To attend monthly technical meetings with the regional team and factory

Job Requirement

• Have at least 3 years of relevant experience
• At least a bachelor degree holder
• Able to communicate in English (speaking and written)
• Able to work independently
• Good communication / interpersonal skills
• Willing to travel 
• Preferable candidates from same industry 

Bonus: TET bonus and Variable bonus (typically 1 month of basic salary)