Key Account Manager, you will oversee the strategic relationship with Flexport clients, ensuring their freight management needs are met with precision and efficiency. Your role will be to serve as the primary point of contact, driving client success, fostering long-term relationships, and identifying new business opportunities for growth. You will collaborate with Flexport’s internal teams to ensure service excellence and address any client needs across various transportation channels—air, ocean, and land.
Lead the Customer service team for Sea freight – Key Account
Liaise with customers on the standard operating procedures
Prepare and manage customer key operation performance reports
Promptly handle customers / team escalations
To implement corrective actions and preventive measures for immediate service recovery
To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
Review the profit & loss of each shipment
Review & approve changes of work processes before escalation to line Manager
Conduct recruitment exercise for officer / executive position when needed
Provide related training to new staff assign to the team
Joint customer visit to resolved operations issue when necessary.
The detailed JD will be provided before the interview.
Job Requirement
Min. 10 years – experience in freight forwarding with sea freight operation
Possess excellence communication and interpersonal skill.
Pleasant personality and a good team player
DGR trained will be an advantage
Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
