[Long An] Omni Channel Division Leader - Trưởng quầy bán hàng đa kênh

Job Description

Be responsible for lead Omni team executing customer orders through AEON sales channels correctly.
Serving and consulting customers to bring customers the opportunity to experience the best shopping service at home through Aeon's sales channels.
Manage and make sure that all activities work as well

1. Online sale management (40%)

• Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
• Oversee the resolution of any arising issues orders, system, app
• Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
• Directly resolve /Support subordinates to resolve customers’ complaints
• Monitor all kinds of Online Sale reports
• Follow & update online sale scheme timely
• Price change follow MD & OP plan
• Control stationery usage and have a cost reduction plan
• Propose plans to improve department, survey competitor & consumer shopping behavior
• Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
• Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.

2. Cash Management (20%)

• Ensure money and documents are collected in full, exactly, on time and according to the process
• Ensure liabilities and receivable documents are tracked in a timely manner to limit losses

3. Manpower management (20%)

• Arrange Monthly Division’s duty roster and manpower schedule
• Ensure sufficient manpower during business in ad-hoc situations
• Monitor Group Leader(s), General Staff’s attendance and attire
• Approve duty roster, shift plan raised by Group Leader(s)
• Be responsible for Group Leader(s) and General Staff’s performance
• Identify and reduce unnecessary tasks to increase staff productivity
• Take part in recruitment & selection activities for Division’s staffing
• Motivate, training and develop staff in order to encourage their professional development
• Identify potential staff for succession planning purposes
• Build and promote team work spirit

4. Expense control (10%)

• Propose and provide solutions and tools to optimize resources
• Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
• Allocate tools and equipment reasonably to save costs

5. Other duties (10%)

• Follow all working procedures, the company’s policies, rules and regulations
• Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
• Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

Job Requirement

• College degree
• Prefer at least 1 year at online sale position
• Minimum 3 years related experience is required
• Good communication skill
• Good command of verbal English
• Teamwork skill: Actively promote team work
• Leadership: Acting leadership by example
• Computer literate: Word, Excel, Powerpoint