Marketing Customer Service (Night Shift)

Job Description

Primary Contact:
Act as the main point of contact for customer post-service engagement to understand their experiences and gather feedback.

Insight Gathering:
Conduct client interviews, surveys, and feedback sessions to identify customer insights and improvement areas.

Collaboration:
Work closely with internal teams (SEO, Web, and Content Creator) to relay customer feedback and suggest enhancements.

Record Maintenance:
Maintain detailed records of customer interactions and feedback.

Reporting:
Develop and present daily reports on customer insights and satisfaction metrics.

Complaint Resolution:
Assist in resolving customer complaints or escalations by coordinating with relevant departments.

Relationship Management:
Build and maintain strong, long-term relationships with clients to foster loyalty and retention.

Job Requirement

Proficiency in Marketing concepts and platforms.
A degree or diploma in a related field such as Marketing, Communications, or IT. 

Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret customer feedback into actionable insights.
Strong communication and written skills for customer interaction and report preparation.        

Familiarity with SEO, WEB Design, Content Creation and the ability to navigate and utilize technology effectively.

Proficiency in English for effective communication is an advantage.