Medical Science Liaison (MSL) Manager

Job Description

About Diag

Diag is one of the largest diagnostic laboratory and multi-specialty clinic chains in Southern Vietnam. With a mission to make high-quality diagnostics accessible, reliable, and patient-centric, Diag serves millions of customers annually through advanced technology, accredited laboratories, and clinical excellence.

Job Purpose

The Medical Science Liaison (MSL) Manager acts as the strategic bridge between Diag’s medical expertise and the external healthcare community. This role leads medical-scientific engagement with key opinion leaders (KOLs), healthcare partners, and scientific stakeholders to support evidence-based practice, strengthen Diag’s clinical credibility, and advance diagnostic education within the market.

The MSL Manager oversees the Medical Affairs scientific agenda, disseminates clinical insights, supports clinical training, and ensures medical accuracy in all scientific communication and collaborations.

Key Responsibilities

A. Scientific Engagement & KOL Management

• Develop and execute KOL engagement strategy across relevant specialties (e.g., pathology, endocrinology, infectious diseases, oncology, primary care).

• Build strong relationships with leading physicians, medical societies, hospitals, and clinics.

• Organize scientific discussions, advisory boards, roundtables, and expert panels.

• Provide medical-scientific support for partnership development and B2B collaborations.

B. Medical Education & Scientific Communication

• Lead the creation and delivery of medical education programs, including webinars, CME sessions, workshops, and on-site training for clinicians.

• Present scientific data related to diagnostics, laboratory technology, screening programs, and disease management.

• Ensure consistent, evidence-based messaging across internal and external communication.

C. Cross-functional Support

• Support Marketing with medical accuracy for campaigns, product claims, and patient education materials.

• Work with Operations and Lab teams to understand capabilities, quality standards, and scientific updates.

• Collaborate with Product teams for new test/menu introductions, including medical rationale, positioning, and clinical value.

D. Clinical Insights & Evidence Generation

• Collect, analyze, and disseminate clinical insights from KOL interactions, market trends, and scientific publications.

• Identify unmet clinical needs and recommend opportunities to enhance Diag’s test portfolio.

• Support development of clinical evidence, case studies, white papers, and publications.

E. Internal Training & Medical Governance

• Provide scientific training for Sales, Marketing, and Customer Care teams to enhance clinical understanding and communication.

• Ensure compliance with medical, ethical, and regulatory standards in all scientific activities.

• Serve as internal medical advisor for complex cases or clinician inquiries.

Job Requirement

Qualifications & Requirements

Education

• Medical Doctor (MD), Pharmacist (PharmD), Medical Laboratory Specialist, or relevant biomedical degree.

• Advanced degree (MSc/PhD) in biomedical sciences is a strong advantage.

Experience

• Minimum 5–7 years in Medical Affairs, Medical Science Liaison, Clinical Education, or related healthcare/scientific roles.

• Experience in diagnostics, laboratory medicine, pharmaceuticals, or healthcare services preferred.

• Established relationships with KOLs and medical societies is an advantage.

Skills & Competencies

• Strong scientific knowledge in diagnostics, lab testing, medical specialties, and current clinical guidelines.

• Excellent communication and scientific presentation skills.

• Ability to translate complex medical data into clear, impactful messages.

• Strong stakeholder management and relationship-building skills.

• Ability to lead medical discussions confidently with senior clinicians.

• Strategic thinking, project management, and problem-solving capability.

• Proficiency in English and Vietnamese.

Key Attributes

• High ethical standards and scientific integrity

• Professional credibility with clinicians

• Strong leadership presence

• Proactiveness and high ownership

• Adaptability in a fast-paced healthcare environment

• Passion for medical education and clinical excellence

What We Offer

• Competitive compensation package

• Opportunity to shape diagnostic standards and clinician engagement in Vietnam

• Work with leading experts and advanced laboratory technology

• Healthcare benefits and access to Diag services

• Clear career progression in Medical Affairs / Clinical Leadership