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CÔNG TY TNHH TƯ VẤN GIẢI PHÁP DOANH NGHIỆP TPC

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CÔNG TY TNHH TƯ VẤN GIẢI PHÁP DOANH NGHIỆP TPC
Location

Ho Chi Minh

Maps
  • Salary

    9 Mil - 13 Mil VND

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    28/10/2024

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

Venue:

- QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

- Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City

Job Description:

  • Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.

  • Report immediately serious cases/inconstant situations.

  • Ensuring a high level of customer service and a positive guest experience.

  • Proactive update information/ knowledge about customer service.

Job Requirement

  • Graduating from High school or equivalent Majors is an advantage.

  • Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

  • At least 6-month experience in Customer Service roles or any relevant ones.

Work schedule:

  • Working time: 5 days/week (any 2 days off)

  • Shift: Rotate 24/7 (according to the arrangement of the team leader)

  • Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)

  • Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00

  • Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00

More Information

  • Degree: High School / Equivalent
  • Age: 18 - 30
  • Salary: 9 Mil - 13 Mil VND
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