Nhân viên chăm sóc khách hàng line Tiếng Anh

Job Description

Venue:

- QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

- Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City

Job Description:

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Report immediately serious cases/inconstant situations.

• Ensuring a high level of customer service and a positive guest experience.

• Proactive update information/ knowledge about customer service.

Job Requirement

• Graduating from High school or equivalent Majors is an advantage.

• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

• At least 6-month experience in Customer Service roles or any relevant ones.

Work schedule:

• Working time: 5 days/week (any 2 days off)

• Shift: Rotate 24/7 (according to the arrangement of the team leader)

• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)

• Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00

• Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00