Nhân viên IT Helpdesk

Job Description

Technical Support:
- Receive, categorize, and resolve technical support requests from users through various channels (phone, email, ticketing system).
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain software and hardware systems.
- Provide end-user support for applications and IT services to ensure smooth operation.
IT Asset Management:
- Monitor, track, and update records of all IT equipment and technology assets within the organization.
- Assist with procurement, installation, and maintenance of IT devices and peripherals.
User Training & Documentation:
- Conduct short training sessions for users on new systems, tools, or software.
- Develop and distribute user guides, manuals, and how-to documentation for self-learning.
Process Improvement:
- Propose and implement improvements to enhance technical support processes and increase operational efficiency.

KEY RESPONSIBILITIES

- Evaluate and propose data infrastructure requirements; design and build data warehouses, data lakes and other storage systems.
- Develop ETL/ELT pipelines to collect, transform and load data from diverse sources.
- Implement automated workflows to support internal operations and business activities.
- Collaborate with Data Scientists to deploy and maintain machine learning systems.
- Work closely with Data Analysts to provide the required data infrastructure and access.
- Develop internal tools and APIs for efficient data access and utilization.
- Optimize data systems for scalability, performance and reliability.

Job Requirement

1 Education Bachelor's or Associate’s degree in Information Technology, Computer Science, or a related field.
2 Experience Minimum of 2 years of experience in an IT Helpdesk or Technical Support role.
3 Language No specific language requirement (though English proficiency is often a plus).

Skills: 
- Solid understanding of Windows operating systems and Microsoft Office 365 suite.
- Experience with IT Helpdesk or ticketing systems (e.g., Jira, Zendesk, Freshservice) is a plus.
- Strong troubleshooting skills for hardware and software issues.
- Excellent communication skills with the ability to explain technical issues in a clear, non-technical manner.
- Experience with IT Helpdesk or ticketing systems (e.g., Jira, Zendesk, Freshservice) is a plus. 
- Strong interpersonal skills and ability to work well both independently and in a team environmen