Online Sales Executive

Job Description

Overview:

• As an Online Sales Executive at Dragon Trails Travel Adventures, you will be responsible for driving online sales of travel packages, tours, and services through various digital channels. You will play a crucial role in expanding our customer base, maximizing revenue, and providing exceptional service to travelers seeking memorable experiences.

Responsibilities:

• Respond promptly to customer inquiries and sales leads received through online channels, including email, chat, social media, OTAs and the company website.
• Proactively reach out to potential customers through online outreach efforts, lead generation activities, and targeted marketing campaigns to generate sales opportunities.
• Educate customers about Dragon Trails Travel Adventures’ offerings, including destinations, itineraries, pricing, and booking procedures, to assist them in making informed travel decisions.
• Customize travel packages and tour itineraries based on customers' preferences, interests, budget, and travel requirements, providing personalized recommendations and guidance.
• Guide customers through the booking process, assisting with itinerary planning, reservation management, payment processing, and any additional travel-related services or requests.
• Follow up with customers throughout the sales process to ensure a seamless booking experience, address any concerns or questions, and provide support as needed.
• Maintain accurate and up-to-date records of customer interactions, inquiries, bookings, and sales activities using CRM software or other sales management tools.
• Collaborate with the marketing team to develop and execute online sales campaigns, promotions, and initiatives to drive traffic, increase conversion rates, and achieve sales targets.
• Stay updated on industry trends, travel regulations, and competitor offerings to identify opportunities for innovation, differentiation, and improvement in Dragon Trails Travel Adventures’ online sales strategy.
• Provide regular reports and updates on online sales performance, key metrics, and customer feedback to management, offering insights and recommendations for optimization and improvement.