Operation Manager

Job Description

About Exera Vietnam

Your Trusted Partner in Integrated Facility Management EXERA Vietnam is an Integrated Facility Management (IFM) services provider, dedicated to creating safe, efficient and sustainable work environments for our clients.

With a strong presence since 2012 in Myanmar, we have expanded our operation to Vietnam in 2023, further solidifying our commitment to delivering exceptional IFM solution across Southeast Asia. With years of experience, we have become an indispensable contributor to the corporate sector, offering tailored solutions to meet the diverse needs of business and organization. We provide IFM services, specializing in on-site Facility Management, Office Services, Technical Services, Soft Services, and more.

We prioritize quality and professionalism. You can be confident that we use only reliable and qualified personnel for your peace of mind at managing your business and your organizations. At EXERA Vietnam, customer satisfaction is paramount. We fully train and equip our officers to present the best possible image for our customers and to enhance our own image and reputation. We are committed to delivering excellence in service, consistently exceeding expectations.

Key Areas of Responsibility:

Business solution development and Transition

· Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account.

· Develop commercially competitive and operationally sustainable client solutions for new business, bid support and client expansions.

· Have a clear focus on desired outcome and strike the balance between a competitive bid and one that is operationally viable.

· Validate & Underwrite Solutions. Co-ownership on pricing assumptions

· Lead the client facing transition team throughout transition processes and manage the internal and client facing reporting requirements and procedures.

· Lead final handover to Account team, highlighting opportunities for growth / risks – all lines of business.

· Work with Account Team on operational stabilization activities within T+30 and T+60

Operational Management

· To manage the operations of the portfolio of multiple contracts.

· To establish all the processes and procedures within the Vietnam Business

· Introduction of best practices across sites/ accounts, looking at value add opportunities.

· To understand contractual obligations and meet all customers’ expectations under this agreement.

· Assist site team by providing site specific standard operation procedures and to ensure all site staff follow these procedures thus reducing risk to our employees and our customers’ employees.

· Be proactive in assisting the Account Managers/ Supervisors in the recovery of overdue monies owing to Exera from its internal and external clients.

• Ensure the team has the skills and motivation to perform their roles to the best of their abilities.
• Constantly visible and accessible to the team

• · Look for potential new works that may be required on site

  · Attend weekly/monthly meetings with client and site team to assess current progress.

• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, cost reduction and contract growth, and ensure that these are met and exceeded.
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively.
• Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value.
• In case appointed by BoD according to business requirement, this role will be authorized as the legal representative to resolve daily operation matters.

• Customer Relations

  · Represent the company in a professional and credible manner to customers and industry meetings, seminars and conferences as required to ensure the successful management of the business portfolio.

• Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands

• Quality and Safety Management

  · Monitor and identify areas of improvement as a matter of course

• Create a culture of exceptional quality and innovation
• Set an example of exceptional standard in all activities, language and communication
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
• Ensure mandatory processes are in place, and are compliant including but not limited to; QSHE objective and tracking, H&S scenario training and investigation
• Manage and ensure the environmental, fire-fighting and local buildings are compliant to the local regulations