21/06/2024
Customer Service , Executive management , Interpreter/ Translator
Permanent
Competitive
2 - 3 Years
Team Leader / Supervisor
31/07/2024
- Manage the team’s performance, growth and recommendations for additional growth and improvement. Ensure the team to reach KPI.
- Support team members reach the highest potential through effective one on one coaching and group training.
- Report to the Japanese side about operations and issues (if any)
- Answer questions from team members and provide guidance and feedback
- Motivate and encourage agents through positive communication and feedback
- Prepare monthly/annual results and performance reports
- Other tasks as required by management team.
- Japanese ability: N2 holder and above, excellent Japanese communication skills (Speaking, Listening, Reading and Writing)
- 2 years of experience in Customer Service roles or any relevant roles.
- University/Colleges required.
- 2 years minimum leading a team.
- Good presentation skills, team work, making report.
- Accounting background or strong MS office is much priority.
- Working experience in the convenience store is an advantage.
- Salary: Negotiable
- Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
- Promotion opportunities
- Periodical bonus: twice/year
- Position promotion twice/year, salary increase: once/year
- 13th month salary
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