We are seeking an Operations Director to oversee and optimize all operational aspects of our retail business. This role will be responsible for driving the success of supply & demand planning, warehouse & logistics operations, and retail operations. The ideal candidate will have a strong background in retail operations or/ and supply chain management, with a solid knowledge of legal matters. The candidate should be capable of representing the company in dealings with external stakeholders, ensuring operational efficiency, compliance, and a consistently high standard of service for our customers.
Strategic Supply Chain Leadership:
Lead the development and execution of the end-to-end supplychain strategy, including demand forecasting, inventorymanagement, and logistics, to align with and support broaderbusiness objectives.
Drive continuous optimization of the supply chain network to ensureefficiency, cost savings, and superior service levels whilemaintaining high standards of quality.
Partner with senior leadership to set strategic supply chainpriorities, anticipate future challenges, and proactively implementsolutions that drive growth and operational excellence.
Retail Operations Strategy:
Oversee and refine the operational strategy for retail locations toensure operational efficiency, customer satisfaction, andprofitability.
Collaborate with senior leadership and retail teams to elevate thein-store customer experience, optimize merchandising, and develop strategies to maximize sales performance and brand loyalty.
Analyze retail performance metrics, identify areas for improvement,and design strategic initiatives to drive operational improvementsand revenue growth.
Legal and Compliance Matters:
Serve as the company's primary representative in resolving legalmatters, ensuring the organization’s interests are protected andupheld in all legal and compliance issues.
Cultivate and maintain strong relationships with strategicstakeholders, including external legal teams, contractors, regulatorybodies, and partners, to address legal concerns and facilitatesmooth business operations.
Provide strategic oversight to ensure that all operations comply withrelevant legal, regulatory, and industry standards, safeguarding thecompany against potential risks
Leadership and Team Development:
Lead, mentor, and develop a high-performing team across supplychain, logistics, and retail operations.
Foster a culture of innovation, collaboration, and continuousimprovement, ensuring alignment with the organization’s corevalues and objectives.
Budget and Financial Management:
Own the operational budget, strategically managing resources tooptimize efficiency, reduce costs, and achieve financial targetsacross all operations.
Work closely with the finance team and senior leadership to ensurealignment between financial goals and operational execution.
Job Requirement
Bachelor's degree in Business/ Supply Chain Management/ Finance orrelated field.
A minimum of 10 years of experience in operations management,preferably within the retail or FMCG industries with experience in MNCs.
Strong knowledge of supply chain management and/or retail operations.
Proven experience serving as the company's representative in working withauthorities with strong knowledge of legal and financial regulations.
Exceptional leadership abilities, with a track record of managing anddeveloping high-performing, cross-functional teams.
Excellent problem-solving and decision-making skills.
Exceptional communication skills with the ability to drive high-leveldecision-making, influence key stakeholders across internal teams andexternal partners.
