1. Team Leadership and Coordination: - Oversee the Operations Excellence team, providing direction, guidance, and support to the specialists. - Establish clear goals, KPIs, and performance metrics for the team to ensure alignment with the organization's objectives. - Foster a collaborative work environment and encourage cross-functional engagement among the team and other departments. 2. Strategic Planning and Implementation: - Develop and execute the strategic roadmap for the Operations Excellence function, aligning it with the overall business strategy. - Identify and prioritize areas for operational improvements, cost optimization, and value-added service enhancements. - Translate the strategic vision into actionable plans and ensure timely and effective implementation. 3. Operational Excellence and Continuous Improvement: - Spearhead the implementation of best-in-class operational practices, processes, and technologies to enhance efficiency and productivity. - Analyze key performance indicators, identify bottlenecks, and implement data-driven solutions to drive continuous improvement. - Continuously monitor industry trends and benchmarks to identify opportunities for innovation and competitive advantage. 4. Stakeholder Management and Collaboration: - Serve as the primary point of contact for senior leadership on all matters related to operations excellence. - Collaborate with cross-functional teams, including supply chain, Logistics, IT, and COM, to ensure seamless integration and alignment. - Effectively communicate the team's initiatives, progress, and impact to stakeholders at all levels of the organization. 5. Talent Development and Team Optimization: - Attract, develop, and retain a high-performing team of specialists with diverse skill sets and expertise. - Provide mentorship, training, and growth opportunities to enhance the team's capabilities and facilitate their professional development. - Optimize team structures, workflows, and resource allocation to maximize productivity and efficiency.
Job Requirement
- Bachelor's degree in Supply Chain Management, Operations Management, or a related field; Master's degree preferred. - 5+ years of experience in a leadership role within the e-commerce or logistics industry, with a strong track record of delivering operational excellence. - Demonstrated ability to manage and lead high-performing teams, fostering a culture of collaboration and continuous improvement. - Proven expertise in developing and implementing strategic operational plans, with a focus on cost optimization and value creation. - Exceptional analytical and problem-solving skills, with the ability to leverage data-driven insights to drive decision-making. - Strong project management skills and the ability to coordinate cross-functional initiatives. - Excellent communication, stakeholder management, and presentation skills. - Familiarity with emerging technologies, industry trends, and best practices in e-commerce operations.