Employment Information
Outbound Manager
Job level | Manager |
Salary | $ Competitive |
Deadline to apply | 10/07/2024 |
Industry | Sales / Business Development , Consulting , Customer Service |
Experience | 7 - 10 Years |
17/06/2024
Sales / Business Development , Consulting , Customer Service
Permanent
Competitive
7 - 10 Years
Manager
10/07/2024
Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context.
Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.
Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
Reporting to General Manager/CC Director for any abnormalities in operation
Developing personal performance and team members such as training, briefings, seeking information latest, and others
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
Monitor & Provide Activity Report as defined by the project & clients
Attending periodic meetings with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by the General Manager or Client.
At least 3-year experience in managing a telesales team, finance industry is a plus
Strong in project management skill and leadership skillt
Good at English both spoken and written
Experience in managing to performance targets desired
Project management experience, able to work independently on multiple concurrent initiatives
Strong determination of KPI achievement
Disciplined and high motivated to motivate and encourage team for improvement
Proven ability to do staffing and scheduling
Ability to effectively manage cross-functional projects
Ability to do multitasks and highly adapt to constantly changing environment
Excellent oral, written and interpersonal communication skill
Demonstrated problem-solving skills, strategic and analytical capabilities
Intermediate to advanced reporting skills
Moderate ability to identify and analyze data for trends and forecast
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