Product Manager/ Senior Specialist

Job Description

This role is responsible for developing, managing, and executing brand and product strategies (ranging from medical devices to high-end cosmetics), fostering medical and expert relationships, and supporting sales and brand communication activities to achieve the company's business goals.

1. Brand & Product Strategy Development
   • Develop and define the Brand Portfolio strategy aligned with the company's business objectives.
   • Develop a comprehensive product portfolio based on treatment and skincare protocols, from clinical to aesthetic applications.
   • Coordinate with consulting physicians and brands to create training materials and treatment protocols tailored to different regions and business models (Beauty Centers, chain systems, Spas...).
   • Optimize training materials to ensure relevance to target customer groups and product strategic direction.
2. Product Management & Operations Execution
   • Work directly with existing and new brands to ensure the latest updates on product information, clinical reports, specifications, and protocols.
   • Validate medical content related to products, ensuring accuracy, up-to-date information, and compliance with legal regulations.
   • Coordinate with relevant departments (Legal, Marketing, Sales, Supply Chain...) for product localization and market rollout.
   • Plan and execute new product pilot tests with target customer groups before launch.
   • Manage, analyze, and handle product complaints; periodically update product documentation and protocols.
3. Medical Relations & Expert Partnerships
   • Build and manage relationships with the team of consulting physicians, medical lecturers, leading experts, hospitals, KOLs… (including contract signing, budgeting, and content collaboration).
   • Establish, manage, and develop the network of potential Medical Advisors, Speakers, and Medical Trainers.
   • Maintain interaction, update information, receive feedback, and provide care for strategic expert customers.
   • Manage the Product department's operational budget, track contracts, and handle payments to partners.
4. Sales Support & Brand Communication
   • Research market trends, customer behavior, and update information from local and international conferences/workshops.
   • Evaluate key products/services of partners (EBD, medical devices, cosmetics...).
   • Organize product and protocol training for sales teams and partners.
   • Propose communication messages aligned with the product strategy, adjusting based on market and customer feedback.
5. Inter-departmental Collaboration & Reporting
   • Collaborate with the regulatory department to ensure compliance with all relevant regulations.
   • Prepare and submit related reports as assigned by the Head of Department and the Board of Directors.

Job Requirement

• Education/Major: Bachelor's degree in a relevant science field (Pharmacy, Medicine, Biotechnology, Cosmetic Chemistry Technology).
• Experience:
  • Minimum 5 years of experience in the pharmaceutical or cosmetic industry.
  • Proven experience in the field of Medical Relations.
  • Deep understanding of the principles of medical relations, drug development, and regulatory requirements.
  • Experience in building and managing product portfolios, protocols, and training materials.
  • Knowledge of the medical, aesthetic, skincare, and high-end cosmetics fields is a significant advantage.
• Language Proficiency: Fluent English (for partner communication, reading medical documentation, leading delegations to international conferences, etc.).
• Computer Skills: Proficiency in M.O. software, Power BI... Proficient in PowerPoint, Excel, and job management tools.
• Soft Skills:
  • Strategic thinking with a clear business orientation.
  • Market, customer, and competitor analysis skills.
  • Project management and cross-functional coordination skills.
  • Communication, negotiation, and ability to work with experts and partners.
  • Leadership and team development skills.
  • Ability to quickly handle situations and solve problems.