Product Sales Assistant (Merchandiser)

Job Description

A. GENERAL JOB FUNCTION:

• The Product Sales Assistant concentrates on communication with sales/agents and customers directly or indirectly, production units, to make sure all activities related to order management is always under control.

B. RESPONSIBILITIES:

• Supervising, monitoring and making sure that all orders are timely and correctly updated in the D365 order management system by his/her staff. Product Sales Assistant is responsible that all customer requirements and needs are timely and clearly communicated to all related departments within ScanCom.
• He/she is proactive in problem solving, training, big picture management and team motivation with the support and advice from the Team Leader.
• Communicate directly or indirectly with customers in the market, as signed by Team Leader.
• Support Team Leader to prepare and manage all required materials for meetings with customers either in Europe or Vietnam.
• Support and guide the team for on meeting preparation in Vietnam.
• Work with the Product Development Coordinator with information on collections, marketing materials.
• Take proactive action with agents/customers and related departments.
• Guide and ensure all changes are updated correctly by the relevant team member in D365.
• Understand Product & Sales Operations procedures, implement and educate the staff, properly.
• Build close interaction between Own Manufacturing and Contract Manufacturing Production unit, Quality Assurance and Technical Department.
• Participate in customer meetings.
• Supports the System Coordinator in troubleshooting by all daily activities. Transfers his experience and knowledge to the Sales Assistant.