Develop and implement quality control processes, procedures, and policies to ensure that products or services meet or exceed customer expectation.
Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement.
Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives.
Perform audits of quality control processes, identifying areas for improvement and making recommendations for corrective action.
Manage and maintain quality control documentation, ensuring that all necessary records and reports are accurate and up-to-date.
Participate in cross-functional teams to develop and implement new products or services, ensuring that quality control processes are integrated into the development process.
Work closely with cross function teams for problem preventing and solving.
Stay up-to-date with industry trends and best practices related to quality control, sharing knowledge and insights with team members and stakeholders.
Follow up all customer complaint, work with cross function teams for CAP.
Define and manage the Quality Strategy for Leather Goods, contributing to and in line with the overall Supply Chain Strategy: execute QA strategy / procedures / standards, establish KPI for the quality team in line with the overall supply chain KPI.
Responsible for review and share digital / physical product standards and key attributes to central quality team, hubs and distribution teams.
Driving budget & monitoring spending to deliver results in line with planned objectives.
Quality Team Training and Improvement
Lead and manage a team of quality control personnel, providing guidance, coaching, and supports as needed.
Train team members on quality control processes, procedures, and policies, ensuring that they have the knowledge and skills necessary to perform their jobs effectively.
New staff on board training
Quality Standard Setting
Work with suppliers and vendors to ensure that raw material and components meet established quality standards.
Review all new developed samples (styles), give necessary comments for any potential risk in production or construction issue.
Join all the review meeting, work closely with Product Development / Technical Team for bulk production friendly.
Check raw material and work with Raw Material and Production Management Team for bulk standard setting.
Lead on site Pre-Production meeting with cross function teams, follow up the sample call out, share the good practice, discuss the check point and set up detailed quality standard.
Review the Pilot run for all new styles, lead the pilot run meeting with cross function teams.
Collaborate with technical, industrialization and production teams to set up quality standards on product and to manage quality elevation alongside with full process.
In agreement with Technical department, revise and implement product standards on materials and finished products and define quality inspection guidelines.
Raise and document all the quality risks related to new collection items, providing a complete risk assessment report.
Responsible for co-validating the sealing sample for final product approval and for co-validating the pre-production samples replicating the sealed product across contractors and vendors.
Set clear standard of each below standard based on each brand:
① Material Defect allowance
② Workmanship standard and allowance
③ Leather Goods Type workmanship allowance
Laboratory Operation
Provide and follow up the test plan for materials, components, and finished product; ensure that test fail are addressed and solved in a timely manner.
Make sure laboratory test SOP, standard, verifying results and judgement are following standard.
Make sure laboratory test lead time and can catch up product development and bulk production.
Make sure laboratory environment, facility, equipment and tool are maintained / neat / function.
Laboratory test report are input and generate from system. And make sure test report are submit on-time.
IQC
Make sure IQC team follow inspection procedure based on each type of material / WIP.
Make sure IQC team inspection and judge result based on correct standard.
Make sure IQC team use correct tool or equipment to get accurate inspection result.
Make ensure lead time of IQC inspection.
On-time inspection report submitting to relevant parties.
Make sure IQC team conduct IQC quality meeting after inspection, to share result and material issues to relevant teams.
Organize and share periodical vendor quality reports, returns performance, inspection reports & return analysis, to discuss and agree required improvements with industrialization / technical teams and vendors / contractors as needed.
Production QC
Make sure production QC understand quality standard of each product, each brand.
No discrepancy of quality standard between Production QC, Development QC, IQC and Laboratory. So quality standard is transparent through all quality team.
Make sure production QC conduct correct operation, procedure, and strategies which management decided
Ensure efficient operation and inspection.
Ensure inspection result and data is accurate.
Implement digital tools to make inspection work efficient and accurate.
Ensure no any complaint from customer about bulk Finished Good or Top Sample Quality.
Development QC
Make sure Development QC follow operation, procedure and strategies which management decided.
Ensure efficient operation and inspection.
Ensure data and documentation is accurate and correct.
Ensure data, documents and standard will transfer from development QC at development stage, and transparent through quality team.
Ensure Development QC check WIP and FG of samples on-time.
Other: Other tasks or projects assigned by management.
Job Requirement
Have more than 2 years of exeperience in Quality Manager in Garment industry
Skills: Team management, Project / Time management, Communication, Problem solving skills, Basic Office (Word, Excel, Power Points) and ERP software operating skill
Good at English (4 skills)
Knowledge in global quality and production standards.
Excellent analytical skills, with the ability to analyze data and identify trends.
Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
Knowledge of quality control processes, procedures, and policies.
Knowledge of relevant industry standards and regulations.
Business Trip for meeting, conference or training will be required.
Location
Dong Nai
Đường Số 1, Khu Công nghiệp Long Thành, Xã Tam An, Huyện Long Thành, Tỉnh Đồng Nai
