RETAIL OPERATION MANAGER

Job Description

1. Sales Management

- Coordinate and work with others departments about promotion programs, events, company activities to drive sales target achievement and ensure all promotion programs are completed and accurate.

- Manage the store performance to achieve target of sales and all KPIs related to sales

- Supervise daily sales target and make the daily sales statistics in order to reach the target, monitor sales target by monthly, quarterly and annually

- Analyze sales data (employee, customer, sales amount, sales money, store area, cost…), forecast future sales and suggest the action plan to get the highest target.

- Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.

2. Store Operations Management:

- Manages all store operational issues, to include store housekeeping, store administrative duties, physical inventories and price changes etc

- Co-ordinate with other department to ensure smooth and effective store’s operations

- Ensures all property, facilities and equipments are in good condition and well maintained

- Check and maintain working standards follow by Operations manual

3. Merchandise:

- Planning and developing merchandising strategies

- Analyzing sales figures, customers reactions and market trends to anticipate product needs

- Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales

4. Customer Service:

- Focus on customer care activities to improve services and care to customer.

- Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.

- Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedback in the next weeks.

- Feedback all questions, complaints from customers in store.

5. People Management:

- Orient sales staff to meet the daily/weekly/monthly sales targets.

- Recruit and train key personnel for operation and sales team.

- Monitor the implementation of procedures, policies, regulations of company by staff

- Review the principles and practices of the Operation manual, ensuring that all staffs are able to follow correctly

- Set up and execute the performance evaluation standards of store/employee.

- Operate weekly/monthly meeting and train, coach employee, report problems, issue new information to all members.

- Control and encourage all employees’ working spirit at stores.

Benefits:

- Competitive salary

- Incentive bonus

- Training and promotion opportunities

- Compulsory Social insurance, health insurance, unemployment insurance according to laws

- Other private Health insurance and Accident insurance

- 13th month salary and bonus following company policy

- Working time: 6 days/week