Retail Operations Manager

Job Description

Role and Scope of the Task

The Operations Manager for Chain Stores is responsible for overseeing the day-to-day operations of multiple store locations within a designated region. This role ensures that each store operates efficiently and profitably, delivering high standards of customer service, and achieving sales and profitability targets. The Operations Manager works closely with store managers to implement company policies, strategies, and objectives.

Key Responsibilities: Manage operation of around 30 – 60 stores.

1. Operational Oversight:

Ensure all stores in the chain comply with company policies and procedures.

Conduct regular store visits to monitor performance and ensure operational standards are maintained.

Address and resolve operational issues promptly and efficiently.

2. Sales and Profitability:

Develop and implement strategies to achieve sales targets and increase profitability across all stores.

Analyze sales reports and financial data to identify trends and areas for improvement.

Work with store managers to implement promotional activities and optimize product displays.

3. Staff Management:

Recruit, train, and develop store managers and staff to maintain high performance and morale.

Conduct performance reviews and provide constructive feedback to store managers.

Foster a positive and inclusive work environment.

4. Customer Service:

Ensure exceptional customer service standards are consistently met in all stores.

Handle customer complaints and escalations in a professional and timely manner.

5. Inventory and Supply Chain Management:

Monitor inventory levels to ensure optimal stock levels in each store.

Coordinate with the supply chain team to manage stock replenishment and distribution.

Implement loss prevention measures to minimize shrinkage and theft.

6. Compliance and Safety:

Ensure all stores comply with health, safety, and legal regulations.

Conduct regular audits to ensure adherence to company policies and standards.

Address any compliance or safety issues immediately.

Job Requirement

1. Bachelor's degree in logistics, supply chain management, business administration, or a related field.

2. Effective communication skills, both verbal and written English

3. Strong leadership and team management skills.

4. Excellent communication and interpersonal abilities.

5. Proven track record of achieving sales targets and improving operational efficiencies.

6. Proficiency in MS Office and retail management software.

7. Ability to travel frequently within the designated region.